Lead Director, Healthcare Insurance Operations - Remote

Overview

This role provides strategic leadership and oversight to ensure exceptional member experiences and satisfaction in healthcare insurance operations.

In Short

• Leads multiple functional areas within healthcare insurance operations.
• Develops strategies to optimize service operations.
• Implements best practices to streamline processes.
• Evaluates and integrates innovative technologies.
• Monitors key performance indicators (KPIs) for service quality.
• Fosters a customer-centric culture.
• Communicates with IT and data management teams.
• Stays updated on industry trends and best practices.
• Minimum 10 years of experience in healthcare insurance operations.
• Proven leadership experience in a complex organization.

Requirements

• 10 years of work experience in healthcare insurance operations.
• Leadership experience managing teams.
• Experience with outsourced vendors is a plus.
• Adept in KPI tracking and data-driven results.
• Innovative thinker with problem-solving skills.
• Strong planning and execution capabilities.
• Ability to foster collaboration and teamwork.
• Mastery of decision-making skills.
• Bachelor's degree preferred.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules.
• Tuition assistance and family leave.
• Confidential counseling and financial coaching.
• Paid time off and dependent care resources.
• Equity award program eligibility.