Technical ITS Field Technician - Remote

Overview

Wavetronix is looking for an Applications Specialist (externally this role will be called ITS Traffic Signal Technician) who is eager to help solve customer technical problems and professionally walking them through the installation, training, and support of new and existing products.

In Short

• Master installation and configuration of Wavetronix core products.
• Demonstrate and troubleshoot Wavetronix products.
• Build positive relationships with customers.
• Provide technical training on products.
• Conduct technical site surveys.
• Diagnose errors or technical problems and determine proper solutions.
• Document processes and produce timely trip reports.
• Travel as required within and between territories.
• Have a basic understanding of networking.
• Be excited about personal development.

Requirements

• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred.
• Previous field service experience in traffic signal/ITS cabinets.
• Clear written and verbal communication skills.
• Self-motivated and enjoy working with teams.
• Able to work flexible shifts and adapt to changing project schedules.
• Ability to give technical presentations.
• Comprehend customer requirements and make appropriate recommendations.
• Keep track of current projects and support cases in CRM.
• Excited about engaging in development training.
• Be willing to get hands dirty solving customer problems.

Benefits

• Opportunity for personal development and training.
• Work with a leading company in the Intelligent Traffic Industry.
• Engage with a variety of professionals from roadside technicians to city planners.
• Contribute to making the world's roads safer and more efficient.
• Be part of a team that values core principles of growth and innovation.
• Enjoy strong company growth and long-term opportunities.