Owner Relations Representative - Remote

Overview

As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner. Your key responsibility will be to manage all owner communications, providing regular updates, and resolving issues to foster a positive relationship between property owners and our management team.

In Short

• Be the primary contact for property owners, ensuring their needs and concerns are addressed promptly and professionally.
• Handle financial and marketing questions, explaining performance metrics and revenue insights clearly.
• Keep owners up to date and answer any questions regarding their property's performance metrics and operational activities.
• Resolve conflicts or concerns with professionalism and empathy, escalating issues to management as needed.
• Collaborate with property managers to oversee home operations, ensuring smooth communication between teams.
• Proactively identify opportunities to improve owner satisfaction and increase home performance.
• Communicate effectively via email and phone, ensuring owners feel heard and supported.

Requirements

• 2+ years of customer service, account management, or customer success experience.
• Experience in property management, real estate, or hospitality is a plus.
• Strong conflict resolution skills and ability to handle challenging conversations with confidence.
• Comfortable working Tuesday-Saturday, CST.

Benefits

• Opportunity to work in a dynamic environment.
• Build lasting relationships with property owners.
• Engage in a role that emphasizes customer satisfaction.