Overnight Customer Service Professional - Full Time - Remote

Overview

This position is to cover the 1AM - 9AM EST shift and will require working on Saturday and/or Sunday. You must have prior experience working an overnight call center position. Voice Systems Engineering (VSE) is a dynamic organization fueled by entrepreneurial spirit and a collective drive to make a positive impact on people's lives.

In Short

• Providing outstanding customer service by listening carefully to their concerns.
• Supporting customers in creating new accounts and addressing issues.
• Guiding customers in choosing the right service provider.
• Collaborating with customers and departments to enhance customer experience.
• Staying updated with products and services.
• Navigating a wide range of customer personalities.
• Communicating and collaborating with teams for issue resolution.
• Identifying ways to improve customer satisfaction.
• Ensuring every customer feels valued.

Requirements

• At least 2 years of experience in high-touch customer service.
• Prior experience working an overnight position.
• Track record of building strong customer relationships.
• Ability to listen actively and offer creative solutions.
• Success in contributing to a team environment.
• Passion for improving customer experience.

Benefits

• Comprehensive insurance programs including medical, dental, vision, and life.
• Access to a wellness wallet for gym memberships and healthy food.
• Tuition reimbursement program and learning opportunities.
• 401k match and access to financial advice.