Senior Production Support Engineer - Remote

Overview

The Senior Production Support Engineer at Visa plays a critical role in ensuring the reliability and efficiency of production systems by engaging with various teams, analyzing complex systems, and driving operational excellence.

In Short

• Engage with product and technical teams from the start of the SDLC phase.
• Become a subject matter expert for assigned product verticals.
• Analyze systems for reliability and resilience.
• Monitor production environment health using ELK, Grafana, and Splunk.
• Build automation and test scripts using ML/Python.
• Identify instability sources in distributed systems.
• Perform functional analysis and recommend improvements.
• Participate in on-call support and lead technical bridges.
• Provide guidance to junior team members.
• Define SRE practices and identify improvement areas.

Requirements

• Master’s degree in Computer Science or related field plus 2 years of experience.
• Experience in network engineering and incident management.
• Familiarity with observability tools like Grafana and Splunk.
• Knowledge of Docker and Kubernetes.
• Experience with GenAI and ML algorithms.
• Ability to optimize system components for resource utilization.

Benefits

• Comprehensive benefits package including Medical, Dental, and Vision.
• 401(k) and Employee Stock Purchase Program.
• Paid Time Off and Wellness Programs.
• Potential for annual bonus and equity.