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Customer Success / Security Associate - Remote

Posted 3 days ago
Customer Service
Part Time
Worldwide
$19 - $20/hour

Overview

VENZA is seeking a Jr. Customer Success / Security Associate for its Customer Success Team to provide Level 1 support to customers and ensure satisfaction through timely and effective responses.

In Short

  • Part-time position providing customer support.
  • 24/7 turnaround on support tickets via phone, email, and live chat.
  • Assist in product deployment and management.
  • Stay updated with VENZA product updates and procedures.
  • Admin-level support for the Security Team.
  • Preferred bilingual (English/Spanish) with customer service experience.
  • Experience in hospitality and technical support is preferred.
  • Proficiency in Microsoft products is a plus.
  • Competitive compensation and benefits package offered.
  • Significant career growth opportunities available.

Requirements

  • Preferred bilingual (English/Spanish).
  • Experience in customer service and technical support.
  • Knowledge of compliance and information security.
  • Experience in the hospitality industry is a plus.
  • Advanced proficiency with Microsoft products.

Benefits

  • Competitive compensation.
  • Vacation and holiday pay.
  • Health benefits.
  • 401k plan.
  • Career growth opportunities.
Venza Learning Solutions logo

Venza Learning Solutions

VENZA® is a leading provider of data security solutions, dedicated to helping organizations mitigate vulnerabilities and ensure compliance to protect guests and their data. With over 225,000 users across more than 100 countries, VENZA offers a comprehensive security solution that provides 360-degree visibility for proactive risk management. Founded in 2008 and headquartered in Roswell, GA, the company focuses on delivering tools, technology, and strategic support to enhance customer success and trust in their brand. VENZA is committed to fostering a diverse and inclusive workplace, offering competitive compensation and opportunities for career growth.

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