Customer Service Representative (German or French Speakers) - Remote

Overview

Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! As a Customer Service Specialist at Ventura TRAVEL, you’ll be the go-to person who prepares our customers for their journeys and supports them if anything unexpected comes up.

In Short

• Service as the primary contact for travelers prior to departure.
• Communicate with travelers by email and phone in a helpful and friendly manner.
• Achieve monthly and quarterly customer satisfaction goals.
• Prepare travelers for their upcoming trip in a video meeting.
• Ensure that all travel documents are thorough, complete and accurate.
• Organize transfers, flights and additional service to ensure every detail is arranged.
• Address passenger emergencies during trips and assist with claims processing afterward.
• Use AI tools to save time and improve how you work.

Requirements

• At least 2 years of customer service experience with strong and proven results.
• Strong attention to detail and ensure accuracy at every step.
• Stay calm and focused, even in emergencies or stressful situations.
• Think creatively and always keep the traveler’s needs front and center.
• Use digital tools to work smarter, not harder – and are open to new ones.
• Team player who communicates clearly and respectfully.
• Fluent in either German or French, and confident in English.
• Willing to take on emergency shifts (24/7) during travel seasons.

Benefits

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.
• We care about the well-being of your employees (regular O3, satisfaction surveys etc.).
• Yearly 2-week offsite.
• Participation in the overall company's profits.