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Customer Service Representative (German or French Speakers) - Remote

Posted 6 hours ago
Customer Service
Full Time
Worldwide

Overview

Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! As a Customer Service Specialist at Ventura TRAVEL, you’ll be the go-to person who prepares our customers for their journeys and supports them if anything unexpected comes up.

In Short

  • Service as the primary contact for travelers prior to departure.
  • Communicate with travelers by email and phone in a helpful and friendly manner.
  • Achieve monthly and quarterly customer satisfaction goals.
  • Prepare travelers for their upcoming trip in a video meeting.
  • Ensure that all travel documents are thorough, complete and accurate.
  • Organize transfers, flights and additional service to ensure every detail is arranged.
  • Address passenger emergencies during trips and assist with claims processing afterward.
  • Use AI tools to save time and improve how you work.

Requirements

  • At least 2 years of customer service experience with strong and proven results.
  • Strong attention to detail and ensure accuracy at every step.
  • Stay calm and focused, even in emergencies or stressful situations.
  • Think creatively and always keep the traveler’s needs front and center.
  • Use digital tools to work smarter, not harder – and are open to new ones.
  • Team player who communicates clearly and respectfully.
  • Fluent in either German or French, and confident in English.
  • Willing to take on emergency shifts (24/7) during travel seasons.

Benefits

  • Freedom to be creative in achieving results.
  • International & friendly working environment.
  • Quarterly Social Days and Team Events.
  • Work out of other offices in the Ventura network around the world.
  • Opportunity to constantly learn and grow.
  • We care about the well-being of your employees (regular O3, satisfaction surveys etc.).
  • Yearly 2-week offsite.
  • Participation in the overall company's profits.

V.T

Ventura TRAVEL

Ventura TRAVEL is a dynamic group of specialized travel brands dedicated to inspiring adventure in every individual. With a focus on providing authentic and innovative travel experiences, the company aims to connect travelers with the rich culture and breathtaking beauty of their destinations through engaging group activities with locals. Recognized as one of Germany's Best Employers in 2024, Ventura TRAVEL fosters a supportive and international work environment where employees are encouraged to be creative, grow their skills, and contribute to the company's success.

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