Student Assistant Customer Support Website (m/f/d) - Remote

Overview

This position involves providing customer support through the website chat and assisting with marketing communications.

In Short

• Support and answer customer inquiries via website chat.
• Communicate friendly and service-oriented with prospects and existing customers.
• Classify and forward inquiries to the relevant departments.
• Maintain and update chat responses and FAQs.
• Assist with simple administrative tasks in marketing/customer communication.
• Flexibility in working hours and the option to work from home.
• Opportunities for professional development and training.
• Access to fitness and wellness programs.
• Support for social engagement with additional leave for volunteer work.
• Open culture and regular team events.

Requirements

• Enrolled student, ideally in Business Administration, Marketing, Communication Sciences or a related field.
• Initial experience from a job or student position is a plus.
• Very good German language skills, good English skills desirable.
• Strong communication skills and a friendly demeanor.
• Reliability, initiative, and structured working style.
• Proficient use of digital tools and online platforms.

Benefits

• Flexible working hours.
• High degree of personal responsibility and hands-on mentality.
• Free access to internal training opportunities.
• Health and wellness support through fitness partnerships.
• Support for social engagement with additional leave.
• Pension plan and health insurance offered.
• Enjoyable team atmosphere with regular events.