Patient Financial Ombudsman - Revenue Cycle - Remote

Overview

The Patient Financial Ombudsman supports the Director of Revenue Cycle Optimization by serving as a neutral, confidential resource for patients and families to address unresolved medical billing concerns that cannot be resolved through standard customer service workflows.

In Short

• Advocates for transparent revenue cycle practices.
• Facilitates dispute resolution for medical billing concerns.
• Communicates with patients about billing processes and financial options.
• Monitors billing errors and systemic trends.
• Develops and presents reports on case volumes and resolution metrics.
• Ensures compliance with internal policies and external regulations.
• Engages with multiple stakeholders to implement solutions.
• Requires strong analytical and problem-solving skills.
• Requires at least five years of experience in revenue cycle operations.
• Skilled in Microsoft Office applications.

Requirements

• Bachelor’s degree or equivalent experience in patient revenue cycle management.
• Minimum five years of direct experience in revenue cycle operations.
• Minimum three years of experience interpreting insurance benefits.
• Experience with Epic or similar revenue cycle management system.
• In-depth knowledge of medical billing and coding practices.
• Strong analytical and mediation skills.
• Ability to handle multiple priorities and adapt to change.
• Ability to work independently and maintain neutrality.
• Cultural responsiveness.
• Strong customer service skills.

Benefits

• Opportunity to work in a comprehensive system of care.
• Collaboration with top medical professionals.
• Engagement in continuous improvement initiatives.
• Supportive work environment.
• Access to various resources and training programs.