Technical Analyst I - Remote

Overview

The Technical Analyst I at Varicent plays a crucial role in providing expert assistance to users of our SaaS solutions, ensuring they can navigate technical challenges effectively and maximize the value of our products.

In Short

• Provide technical support for SaaS solutions.
• Resolve customer issues and ensure high satisfaction.
• Collaborate with product and development teams.
• Communicate effectively with clients.
• Utilize SQL and database knowledge.
• Work in a remote environment with flexible hours.
• Participate in cross-functional team activities.
• Contribute to product enhancements based on user feedback.
• Support KPI targets and service level agreements.
• Engage in continuous learning and development.

Requirements

• 1+ years of relevant technical experience.
• Familiarity with relational databases and SQL scripting.
• Ability to communicate technical concepts clearly.
• Experience with client-server architecture.
• Proficiency in English (CEFR B2 level or higher).
• Ability to work in cross-functional teams.
• Experience troubleshooting web-based applications.
• Strong problem-solving skills.
• Willingness to work flexible hours.
• Commitment to customer satisfaction.

Benefits

• Market leading compensation package.
• Wellness programs to support health and wellbeing.
• Remote work flexibility.
• Comprehensive employee insurance coverage.
• Annual time off in accordance with legislative requirements.
• Opportunities for continuous development.
• Dynamic work culture in a multicultural environment.
• Access to the latest tools and technologies.
• Supportive and collaborative team environment.
• Global connected culture with hubs in various countries.