Technical Analyst I - Remote

Overview

As a Technical Analyst I, you will work with clients to resolve issues, lead conversations, and coordinate activities across departments while maintaining high client satisfaction.

In Short

• Provide expert assistance to users navigating SaaS solutions.
• Troubleshoot technical challenges and answer complex queries.
• Collaborate with product and development teams to report bugs.
• Ensure customers maximize the value of our products.
• Communicate effectively with clients and internal teams.
• Work in a diverse, collaborative, and innovative team.
• Participate in the creation of a positive customer experience.
• Utilize support tools and processes to resolve cases.
• Help customers maximize their product’s business value.
• Available for scheduled weekend coverage for on-call rotation.

Requirements

• 1+ years of relevant technical experience.
• Familiarity with relational databases and SQL scripting.
• Ability to communicate technical instructions clearly.
• CEFR B2 level English proficiency or higher.
• Ability to work effectively in cross-functional teams.
• Experience troubleshooting web-based applications.
• Willingness to learn and adapt to new technologies.
• Strong problem-solving skills.
• Ability to work within Eastern Standard Time (EST) business hours.
• Flexibility to adjust working hours for collaboration.

Benefits

• Market leading compensation package.
• Wellness programs to support health and wellbeing.
• Remote work flexibility.
• Comprehensive employee insurance coverage.
• Annual time off in accordance with legislative requirements.
• Continuous development opportunities.
• Dynamic work culture in an innovative environment.
• Global connected culture with hubs in multiple countries.
• Working with the latest tools and technologies.
• Supportive environment for personal and professional growth.