Legal Intake Virtual Assistant (VA) - Phone & Call Handling Focus - Remote

Overview

Valgorithm is a consulting firm specializing in AI-driven solutions, automation, and fractional services that help businesses streamline operations and scale efficiently. We partner with clients in the healthcare, and legal industry to optimize workflows, enhance compliance, and drive strategic growth.

We are seeking a professional, friendly, and highly communicative Legal Intake Virtual Assistant to join the Valgorithm team. In this role, you will support one of our U.S.-based legal clients primarily by answering inbound phone calls, speaking with potential clients about employment-related concerns, and completing structured, script-based intake forms using MyCase. This is a call-focused role, and the majority of your time will be spent handling phone conversations with empathy, clarity, and professionalism.

As a Valgorithm VA, you’ll be part of our internal team. You will report directly to both the client and Valgorithm. While you will serve a specific client, you are fully supported, managed, and paid through us — and we expect you to actively contribute to our culture of professionalism, ownership, and teamwork.

In Short

• Answer inbound phone calls with professionalism, warmth, and empathy
• Follow a structured intake form in MyCase to gather information accurately
• Ask standardized questions related to employment matters and document responses clearly
• Reassure callers and guide conversations without providing legal advice
• Escalate urgent or sensitive cases according to established guidelines
• Create a positive first impression and build trust with potential clients
• Record accurate notes and update intake records in MyCase
• Respond to basic inquiries using provided scripts and guidelines
• Maintain clear, timely communication with the client and internal team
• Participate in internal check-ins, updates, and feedback sessions

Requirements

• Strong communication skills
• Experience with client intake processes
• Familiarity with MyCase or similar software
• Ability to handle calls with empathy and professionalism
• Organizational skills and attention to detail
• Proficiency in Google Workspace and Slack

Benefits

• Work with a supportive team
• Opportunities for professional growth
• Flexible working hours