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Operations Lead - M365 Technical Support, Product Led Growth & Advisory - Remote

Posted 49 weeks ago
Project Management
Full Time
Worldwide

Overview

An overview paragraph about the job

In Short

  • Oversee the performance of Team Leaders, ensuring alignment with organizational goals, support KPIs, operational efficiency, and customer satisfaction.
  • Drive the strategy for product-led growth across all technical support and advisory services, ensuring seamless integration with Microsoft technologies, insight gathering, innovation and experimentation to help improve customer experience and product excellence.
  • Foster a culture of innovation, flexibility, and continuous learning within the gig economy framework, enhancing our ability to adapt to changing customer needs and technology landscapes.
  • Champion diversity and inclusion at all levels, creating an empowering environment for all team members to thrive and contribute.
  • Lead cross-functional collaboration, sharing insights and best practices to drive continuous improvement across teams and services.
  • Implement and monitor outcome-based performance metrics, ensuring all teams are aligned with strategic objectives and delivering exceptional service to our customers.
  • Engage in high-level strategic planning, working closely with senior management to align operations with broader organizational goals and customer strategies.
  • Maintain a proactive approach to problem-solving, anticipating challenges, and implementing solutions that enhance service delivery and customer satisfaction.

Requirements

  • Proven experience in operational leadership, preferably within a remote or gig-based workforce environment.
  • Good understanding of Microsoft 365 technologies and the ability to drive product-led growth strategies.
  • Exceptional leadership skills, with a track record of developing high-performing teams and fostering a culture of excellence.
  • Strong analytical and strategic thinking skills, capable of driving innovation and operational improvements.
  • Excellent communication and collaboration abilities, with the skill to inspire and unite teams across diverse geographical locations.
  • Adaptability and resilience, with the capacity to thrive in a dynamic, fast-paced global operation.

Benefits

  • The opportunity to lead within a global, dynamic environment that values innovation, diversity, and inclusion.
  • A pivotal role with the potential to impact our clients' success and the growth of our organization significantly.
  • A competitive compensation package, comprehensive benefits, and opportunities for professional growth and personal development.
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