Operations Lead - M365 Technical Support, Product Led Growth & Advisory - Remote

Overview

An overview paragraph about the job

In Short

• Oversee the performance of Team Leaders, ensuring alignment with organizational goals, support KPIs, operational efficiency, and customer satisfaction.
• Drive the strategy for product-led growth across all technical support and advisory services, ensuring seamless integration with Microsoft technologies.
• Foster a culture of innovation, flexibility, and continuous learning within the gig economy framework.
• Champion diversity and inclusion at all levels.
• Lead cross-functional collaboration, sharing insights and best practices.
• Implement and monitor outcome-based performance metrics.
• Engage in high-level strategic planning with senior management.
• Maintain a proactive approach to problem-solving.

Requirements

• Proven experience in operational leadership, preferably within a remote or gig-based workforce environment.
• Good understanding of Microsoft 365 technologies.
• Exceptional leadership skills.
• Strong analytical and strategic thinking skills.
• Excellent communication and collaboration abilities.
• Adaptability and resilience in a dynamic environment.

Benefits

• Opportunity to lead within a global, dynamic environment.
• Pivotal role with potential impact on clients' success.
• Competitive compensation package and comprehensive benefits.