Microsoft 365 Technical Advisor (Business Assist) - Remote

Overview

The Microsoft 365 Technical Advisor will provide technical solutions and support to customers enrolled in the Microsoft Business Assist program, helping them maximize their use of Microsoft 365 subscriptions.

In Short

• Provide technical support via phone, email, or chat for Microsoft 365 products.
• Identify and troubleshoot connectivity problems and application errors.
• Educate customers on Microsoft 365 best practices.
• Assist customers in evaluating subscription plans and features.
• Guide customers through upgrading from trial to permanent subscriptions.
• Document technical issues and solutions for future reference.
• Collaborate with teams to resolve complex issues.
• Stay updated on Microsoft 365 changes and enhancements.
• Help customers design and architect Microsoft 365 solutions.
• Provide personalized recommendations based on business needs.

Requirements

• 2+ years of experience in Microsoft 365 administration or consultancy.
• Solid understanding of Microsoft 365 workloads.
• Specialization in at least one Microsoft 365 workload.
• Experience in technical support for Microsoft 365.
• Ability to troubleshoot and resolve technical issues.
• Strong communication skills.

Benefits

• Work with a multinational technology company.
• Remote work opportunities.
• Engage in a diverse and inclusive community.
• Support social good initiatives.