Manager, Underwriting - Remote

Overview

The Manager of Underwriting is a vital leader within the Unlock team, responsible for overseeing the daily operations of the Underwriters. This role ensures that all files are managed and closed efficiently and accurately while maintaining high standards of customer service.

In Short

• Lead and manage the daily operations of the Underwriting team.
• Oversee the underwriting pipeline and implement forecasting tools.
• Ensure accurate review and underwriting of applications.
• Monitor team performance metrics and provide coaching.
• Resolve escalated customer issues professionally.
• Collaborate with internal departments to enhance processes.
• Drive compliance with internal policies and guidelines.
• Identify training needs and lead development programs.
• Hire, coach, and manage performance of team members.

Requirements

• 7-10 years of mortgage or related processing experience.
• At least 3 years in a supervisory or managerial role.
• Proficiency in PC skills and Microsoft environment.
• Strong organizational and leadership skills.
• Proven ability to build relationships across the organization.
• Excellent communication and problem-solving skills.
• Ability to thrive in a high-volume environment.
• Critical thinking and risk assessment abilities.

Benefits

• Discretionary time off for rest and recharge.
• Comprehensive health plans fully funded by the company.
• 4% employer match to your 401(k) contributions.