IT User Support Service Desk Support Technician - Remote

Overview

The IT User Support Service Desk Support Technician provides second-tier support for end user issues related to hardware, software, and networking, ensuring effective communication and documentation of practices.

In Short

• Provide second-tier support for hardware and software issues.
• Deploy devices including computers, tablets, and printers.
• Implement security procedures for end user devices.
• Communicate effectively with departmental clients.
• Document IT practices and standards.
• Support both remote and on-premises users.
• Maintain computer and network security.
• Provide technology advice for purchasing and grants.
• Track issues to resolution in the internal knowledgebase.
• Escalate complex issues to appropriate support groups.

Requirements

• Vocational training or equivalent experience in IT support.
• 2-5 years of experience in a related job discipline.
• Proficiency in Windows and Macintosh environments.
• Effective communication skills with faculty and staff.
• Ability to handle sensitive data with integrity.

Benefits

• Health, retirement, and paid time off benefits.
• Access to a wide range of benefits programs.