Care Management Assistant - Remote

Overview

The Care Management Assistant (CMA) position will support the Care Management Department and teams with non-clinical support for the discharge planning and utilization review process of patients at UAMS.

In Short

• Support discharge planning and utilization review processes.
• Communicate with post-acute facilities, patients, and families.
• Gather and provide relevant information for care transitions.
• Arrange discharge appointments for patients.
• Demonstrate knowledge of payer benefits.
• Complete required regulatory documentation.
• Work collaboratively with RN Care Manager and Social Work team.
• Meet face-to-face with hospitalized patients.
• Provide exceptional customer service.
• Maintain confidentiality and effective communication.

Requirements

• High School Diploma/GED with three years of administrative experience or Associates Degree with one year of experience.
• Bachelor's degree in Health Sciences preferred.
• Experience with medical terminology.
• Customer service experience required.
• Registration and appointment scheduling experience with EPIC preferred.
• Effective communication skills.
• Ability to maintain confidentiality.
• General knowledge of office equipment.
• Computer/keyboard skills.
• Experience working with DME companies or post-acute care organizations.

Benefits

• Health: Medical, Dental and Vision plans available.
• Holiday, Vacation and Sick Leave.
• Education discount for staff and dependents.
• Retirement with up to 10% matched contribution.
• Basic Life Insurance up to $50,000.
• Career Training and Educational Opportunities.
• Merchant Discounts.
• Concierge prescription delivery on campus.