IT Business Analyst - Remote

Overview

The IT Business Analyst plays a vital role in the technology team, focusing on logistics and field service business projects. This position involves interacting with stakeholders to gather, document, and analyze business needs and requirements, solving problems, and designing technical solutions.

In Short

• Manage ongoing IT improvement processes for assigned businesses.
• Facilitate information gathering and documentation.
• Liaise with internal customers and IT departments.
• Evaluate and test new software features and functionality.
• Support application users and resolve discrepancies.
• Administer user acceptance testing for new software.
• Document functional requirements and test plans.
• Identify and resolve problems impacting customer satisfaction.
• Collaborate with developers to ensure software meets user needs.
• Work on enhancing applications based on feedback.

Requirements

• Bachelor's degree in Information Technology or Business.
• Good understanding of mobile, ERP, and logistics systems.
• Strong documentation and analytical skills.
• Excellent interpersonal and communication skills.
• Experience with relational database analysis.
• Proficiency in Microsoft Office Suite.
• Ability to articulate business needs to developers.
• Understanding of theoretical information and data relationships.

Benefits

• Paid Parental Leave.
• Employee Discount Program.
• Career Development & Promotional Opportunities.
• Additional Vacation Buy Up Program (US Only).
• Early Wage Access through Payactiv (US Hourly Only).
• Paid Sick Leave.
• An inclusive and welcoming culture.