Retention Marketing Specialist - Remote

Overview

The Retention Marketing Specialist owns the day-to-day execution of email and SMS production for our clients, managing the full production process for email campaigns and automated flows.

In Short

• Manage email and SMS production for clients.
• Project management and content planning.
• Write on-brand copy and create briefs for design.
• Build emails in Klaviyo or similar ESPs.
• QA content and logic for campaigns.
• Maintain monthly content calendar and drive timelines.
• Analyze performance data and develop recommendations.
• Build automated workflows and maintain list hygiene.
• Work with Shopify apps like Yotpo and Loyalty Lion.
• Support retention strategy and ongoing optimization.

Requirements

• Experience in email and SMS marketing.
• Strong project management skills.
• Proficiency in Klaviyo or similar ESPs.
• Excellent copywriting skills.
• Familiarity with HTML.
• Ability to analyze data and make recommendations.
• Experience with Shopify and related apps.
• Detail-oriented with strong organizational skills.
• Ability to meet sharp deadlines.
• Strong communication skills.

Benefits

• Work with revolutionary brands.
• Be part of a mission-driven agency.
• Collaborative and fun work environment.
• Opportunities for professional growth.
• Flexible working conditions.