Customer Service Representative - Remote

Overview

As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients in the trucking insurance sector.

In Short

• Respond promptly to client inquiries and requests via phone or email.
• Forward inquiries to the appropriate department for resolution.
• Issue certificates of insurance and verify coverage.
• Provide accurate information regarding insurance products.
• Assist clients with policy renewals and updates.
• Process insurance applications and claims efficiently.
• Investigate and resolve customer complaints.
• Handle administrative tasks related to customer interactions.

Requirements

• Exceptional communication skills.
• Attention to detail.
• Ability to work in a dynamic environment.
• Empathy and professionalism in customer interactions.

Benefits

• Work in a friendly environment.
• Opportunity to interact with clients and colleagues.