Customer Service Representative (English and Russian/Ukrainian Required) - Remote

Overview

As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients, particularly in the trucking insurance sector.

In Short

• Respond promptly to client inquiries via phone or email.
• Forward inquiries to the appropriate department for resolution.
• Issue certificates of insurance and verify coverage.
• Provide accurate information on insurance products.
• Assist clients with policy renewals and updates.
• Process insurance applications, claims, and payments.
• Investigate and resolve customer complaints professionally.
• Handle administrative tasks related to customer interactions.
• Work in a dynamic and friendly environment.
• Opportunity for career growth within the company.

Requirements

• High school diploma or equivalent (Bachelor's preferred).
• Proven customer service experience (insurance experience a plus).
• Excellent verbal and written communication skills.
• Proficiency in Russian or Ukrainian required.
• Strong problem-solving abilities and attention to detail.
• Familiarity with Zendesk, Office 365, and Insurance CRMs preferred.
• Ability to multitask and prioritize effectively.
• Proficient in using computer systems for data entry.
• Friendly and professional demeanor.

Benefits

• Competitive salary based on experience.
• Paid time off and holidays.
• Ongoing training and career development opportunities.