Customer Service Representative (Ukrainian & English) - Remote

Overview

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority.

In Short

• Be part of a leading global blockchain ecosystem.
• Provide top-quality assistance to users.
• Handle customer queries and complaints.
• Utilize ticketing systems and live chat for support.
• Advocate for customers and gather feedback.
• Ensure high customer satisfaction and service standards.
• Work in a fast-paced environment.
• Collaborate with a dedicated team.
• Contribute to the improvement of financial access.
• Engage with a diverse user base across 100+ countries.

Requirements

• Empathetic and communicative individuals.
• Strong problem-solving skills.
• Experience in customer service roles.
• Ability to work under pressure.
• Familiarity with cryptocurrency is a plus.
• Proficient in using ticketing systems.
• Excellent verbal and written communication skills.
• Ability to gather and analyze customer feedback.
• Team player with a positive attitude.
• Willingness to learn and adapt.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity to be part of a leading company in the blockchain space.
• Competitive salary and benefits.
• Professional development opportunities.
• Collaborative team culture.
• Access to the latest technologies.
• Flexible working hours.
• Health and wellness programs.
• Engagement with a global community.
• Contribute to meaningful projects.