Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, providing exceptional service and assistance to customers while managing equipment and utilizing technology.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone-based technology for rentals and inventory management.
• Move and hook up U-Haul trucks and trailers.
• Inspect and clean equipment on the lot.
• Prepare rental invoices and accept returned equipment.
• Install hitches and trailer wiring.
• Participate in ongoing education through U-Haul University.
• Handle physical tasks such as lifting and moving equipment.
• Ensure a safe working environment by following safety protocols.
• Work as part of a supportive team.

Requirements

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.
• Ability to work in a physically demanding environment.
• Willingness to learn and participate in training programs.
• Strong communication and interpersonal skills.
• Team-oriented mindset.
• Commitment to a healthy work environment.
• Ability to handle customer inquiries and provide solutions.
• Adaptability to use technology effectively.
• Willingness to work flexible hours.

Benefits

• Career stability and opportunities for advancement.
• $100 hiring bonus and $300 completion bonus.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance and legal program benefits.
• Employee Stock Ownership Plan (ESOP).
• Gym reimbursement program.
• Discounts on various products and services.
• Access to a 24-hour physician for kids.
• LifeLock Identity Theft Protection.