Backoffice Specialist (80%-100%) - Remote

Overview

We are seeking a Backoffice Specialist to engage in meaningful banking practices and contribute to the development of Alternative Bank Switzerland and its backoffice operations.

In Short

• Responsible for high-quality processing of daily operations in the backoffice team.
• Achieve excellence in service quality and high customer satisfaction.
• Guide and support colleagues within the team.
• Document and further develop work processes for efficient organization.
• Monitor regulatory requirements and handle external legal inquiries.
• Develop and implement effective controlling and reporting tools.
• Optimize internal control processes.
• Contribute to the development of backoffice services and participate in projects.
• Represent the department in internal and external meetings.
• Train staff and supervise trainees.

Requirements

• Completed commercial training in banking, ideally with specialized further education.
• Experience in customer onboarding and management of customer life cycles in retail.
• Excellent knowledge of standard retail banking products and services.
• Strong understanding of regulatory requirements in the field.
• Willingness to take responsibility and make decisions.
• Strong communication skills and assertiveness.
• Passionate about complex challenges and quick understanding of key issues.
• High affinity for application development and process digitization.
• Very good German and good French language skills.
• Strong service orientation focused on customer satisfaction.
• Team-oriented, solution-focused, and engaging.

Benefits

• Meaningful work in a values-based company.
• High level of responsibility and decentralized decision-making.
• Great flexibility regarding working hours and location.
• Engaged team sharing the same values.