Technical Support Engineer 2 - Remote

Overview

Twilio is shaping the future of communications by delivering innovative solutions and empowering developers worldwide. The Technical Support Engineer 2 will support customers in utilizing Twilio’s platform effectively while working in a remote-first environment.

In Short

• Support customers in using Twilio's platform.
• Act as a subject matter expert for Twilio’s APIs and SDKs.
• Work in a shift-based role to assist EMEA customers.
• Collaborate with product and engineering teams to resolve issues.
• Contribute to internal knowledge bases and technical resources.
• Communicate complex technical issues effectively.
• Prioritize tasks and manage customer feedback.
• Participate in occasional travel for team meetings.
• Work remotely from various locations in India.
• Embrace Twilio’s values and culture.

Requirements

• 3+ years experience with Email infrastructure (MUA, MTA).
• Knowledge of RESTful technology and APIs.
• Understanding of encryption protocols (SSL, TLS) and SMTP.
• Skills in troubleshooting network connectivity issues.
• Excellent written and verbal communication skills.
• Ability to empathize with customers and prioritize their experience.
• Advanced time management and workflow development skills.
• Basic SQL knowledge and understanding of Curl command.
• Ability to influence and build relationships within the organization.
• Interest in using customer feedback for product improvements.

Benefits

• Competitive pay and generous time off.
• Ample parental and wellness leave.
• Healthcare and retirement savings program.
• Opportunities for professional growth and development.
• Support for volunteering and community impact efforts.