Staff Product Manager - AI/ML - Remote

Overview

As Twilio’s next Staff Product Manager, AI/ML, you will help define the product roadmap and lead foundational AI/ML capabilities that power Twilio's Wise Owl ecosystem.

In Short

• Join Twilio’s Efficiency Operations team as a Staff Product Manager for AI/ML.
• Lead the development of AI capabilities and define the product roadmap.
• Collaborate with internal product teams to understand AI/ML needs.
• Work on cutting-edge technologies including generative AI and large language models.
• Deliver measurable improvements in AI response quality and model performance.
• Train and evangelize best practices for AI/ML implementation.
• Work in a remote-first environment with a diverse team.
• Participate in occasional travel for project or team meetings.
• Competitive pay and benefits including healthcare and retirement savings.
• Open to candidates outside specific restricted states.

Requirements

• 7+ years in product management, with 3+ years focused on AI/ML products.
• Deep understanding of NLP and AI platform architecture.
• Experience with enterprise AI platforms and MLOps workflows.
• Proficiency with SQL for data analysis.
• Strong technical background in AI/ML model lifecycle management.
• Proven track record of building horizontal platform products.
• Experience working with data science and ML engineering teams.
• Bachelor's degree in Computer Science or equivalent experience.

Benefits

• Competitive pay and generous time off.
• Ample parental and wellness leave.
• Healthcare benefits and retirement savings program.
• Opportunity to work in a remote-first environment.
• Participation in Twilio’s equity and corporate bonus plans.