Messaging Operations Engineer 3 - Remote

Overview

Twilio is shaping the future of communications through innovative solutions, empowering businesses and developers worldwide. The Messaging Operations Engineer will manage and enhance Twilio's carrier connectivity for SMS traffic.

In Short

• Conduct strategic carrier operations for SMS traffic.
• Manage and enhance carrier connectivity.
• Provide Level 2 support for network issues.
• Optimize reliability and uptime of SMS services.
• Collaborate with cross-functional teams.
• Create and maintain operational documentation.
• Identify opportunities for process automation.
• Engage with executive leadership.
• Work in a remote-first environment.
• Foster a collaborative team culture.

Requirements

• 6+ years in production/systems engineering or operations.
• Experience in SMS Operations at a Tier 1 carrier.
• Strong analytical skills and operational metrics evaluation.
• Technical ability to understand software and product integration.
• Experience in complex troubleshooting.
• Organized and process-oriented.
• Bachelor’s degree or equivalent experience.

Benefits

• Competitive pay and generous time off.
• Healthcare and retirement savings program.
• Parental and wellness leave.
• Opportunities for community impact through volunteering.