Business Systems Analyst III - Remote

Overview

Twilio is shaping the future of communications with innovative solutions, empowering developers worldwide to create personalized customer experiences.

In Short

• Join Twilio as a Business Systems Analyst III.
• Responsible for tools, platforms, and solutions for Twilio employees.
• Focus on Identity and Access Management.
• Elicit functional and business requirements.
• Create project artifacts like process flows and user stories.
• Advocate for high-value work with stakeholders.
• Manage requirements through the project lifecycle.
• Oversee projects from a business analysis perspective.
• Utilize iterative and sequential methodologies.
• Work in a remote-first environment.

Requirements

• 4+ years as a Business Analyst in a technical setting.
• 2+ years in a continuous delivery environment using Agile.
• Experience managing requirements for SaaS projects.
• Strong understanding of Business Analysis and Product Ownership.
• Technical proficiency to engage with engineers.
• Experience with APIs and enterprise software.
• Familiarity with Atlassian Tools and application testing.
• Insight in building processes and cutting through bureaucracy.
• Hands-on administration experience with user-facing applications.
• Bachelor's degree or equivalent experience.

Benefits

• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.
• Opportunities for professional growth.