Business Intelligence Analyst - Remote

Overview

Twilio is shaping the future of communications with innovative solutions, empowering businesses and developers worldwide. This role supports Twilio’s Customer Experience team by leveraging data to improve customer satisfaction and outcomes.

In Short

• Support the Voice of Customer program.
• Utilize qualitative and quantitative data for analysis.
• Deliver actionable recommendations for customer experience improvements.
• Collaborate with various internal teams.
• Develop relationships to ensure accurate data storytelling.
• Communicate transparently and honestly.

Requirements

• Proficiency in quantitative and qualitative analysis.
• Experience in managing medium to large projects.
• Ability to identify root causes and facilitate change.
• Familiarity with Language Models (LLMs).
• Experience with BI/reporting tools like Tableau and Looker.
• Strong analytical and troubleshooting skills.
• Bachelor’s degree or equivalent experience.

Benefits

• Competitive pay and generous time off.
• Ample parental and wellness leave.
• Healthcare and retirement savings program.
• Support for community volunteering and donation efforts.