Associate Enablement Operations Manager - Remote

Overview

Twilio is shaping the future of communications with a remote-first culture, empowering businesses and developers worldwide.

In Short

• Position: Associate Enablement Operations Manager
• Reports to Senior Manager, Global Operations Enablement
• Oversee day-to-day operations of the enablement team
• Manage training requests and LMS operations
• Collaborate with various stakeholder teams
• Support onboarding and ongoing learning for Operations staff
• Utilize Airtable and Google Sheets for project tracking
• Contribute to operational strategy improvements
• Strong emphasis on data-driven decision making
• Remote position based in Ontario, Canada

Requirements

• 3+ years in LMS administration and training coordination
• Proficiency in Airtable or Smartsheet
• Strong communication and presentation skills
• Data-driven mindset
• Stakeholder management skills
• Experience in process creation and improvement
• Strong attention to detail
• Experience in dynamic environments
• Analytical mindset
• Exposure to adult learning theory (desired)

Benefits

• Competitive pay
• Generous time off
• Parental and wellness leave
• Healthcare benefits
• Retirement savings program
• Opportunities for personal growth
• Support for volunteering and community impact
• Diverse and inclusive work culture