Remote Otter LogoRemoteOtter

Director of Operations (eCommerce) - Remote

Posted 3 weeks ago

Overview

We are seeking a highly organized, hands-on, and results-driven Director of Operations to oversee the day-to-day operations of our online business and ensure seamless logistics and supply chain management.

In Short

  • Oversee end-to-end ecommerce operations including order processing and inventory management.
  • Develop strategies to streamline workflows and reduce costs.
  • Manage logistics operations including shipping and warehousing.
  • Track key performance indicators related to order fulfillment.
  • Collaborate with customer service to resolve order issues.
  • Manage and mentor a team of operations staff.
  • Ensure compliance with legal and regulatory requirements.
  • Identify and mitigate risks in supply chain processes.
  • Implement strategies to enhance customer experience.
  • Conduct training sessions for team alignment.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • Proven experience in ecommerce operations and logistics.
  • Experience sourcing products overseas.
  • Proficiency in ecommerce platforms and inventory management systems.
  • Strong analytical skills and data-driven decision-making.
  • Excellent organizational and time management skills.
  • Leadership and team management experience.
  • Knowledge of shipping methods and international trade.
  • Familiarity with ERP software.
  • Strong communication and interpersonal skills.

Benefits

  • Fully remote position for US residents.
  • Opportunities for personal growth and innovation.
  • Collaborative work environment.
  • Potential for travel for in-person collaboration.

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