Customer Experience Specialist II - Remote

Overview

Tucker Company Worldwide, Inc. is a family-held, third-generation corporation with a proud legacy of leadership celebrating its 60th anniversary in business. We believe in the importance of investing generously in our people, business, industry, and local community. Tucker Company is the oldest privately-held freight brokerage in North America, specializing in notoriously complicated freight, like temperature-controlled, oversized, and high-value, high-security shipments. We help transportation professionals for some of the world’s top brands ensure the safe, on-time delivery of their freight using carefully designed procedures, cutting-edge technologies, and award-winning service.

In Short

• Win new and existing customer business leveraging effective pricing and on-boarding strategies.
• Maximize corporate profitability and customer satisfaction.
• Collaborate with various teams to meet customer requirements.
• Participate in strategy meetings for customer onboarding and integrations.
• Identify opportunities for growth within assigned accounts.
• Proactively deliver quality services and improve internal processes.
• Utilize CRM to memorialize customer conversations.
• Demonstrate strong communication and organizational skills.
• Resolve time-sensitive situations and navigate a high-paced environment.
• Support diversity and equal opportunity in the workplace.

Requirements

• High school diploma or minimum 3 years of equivalent industry training or experience.
• 2+ years' experience in customer service, sales, or other customer-facing position.
• Demonstrates basic understanding of MS Office and aptitude to learn other related technologies.
• Excellent written and verbal communication skills.

Benefits

• Opportunity to work in a family-held corporation with a strong legacy.
• Engagement in a supportive and diverse workplace.
• Potential for professional growth and development.
• Involvement in high-touch, high-security freight management.
• Access to cutting-edge technologies and award-winning service practices.