Security Support Specialist - Remote

Overview

TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact.

In Short

• Provide operations support for cloud environments, SaaS applications, and related information security technology assets
• Deploy endpoints to our remote workforce
• Develop and maintain technical support/knowledge base
• Develop Service Level Agreements to set expectations and measure performance
• Develop and optimize installation, operations, and configuration procedures
• Assist with the secure integration of cloud applications and infrastructure
• Assist with implementing highly-available hardware and software systems across multiple operating systems.
• Support the rollout and enforcement of security policies such as IAM, IGA and endpoint protection.

Requirements

• Experience supporting applications, desktop and mobile devices, and related IT infrastructure solutions in a cloud-only organization
• A long history of providing excellent customer service
• Experience applying a risk-based approach to decision making
• Ability to distill a technical topic down for a wide audience
• 2+ years of experience providing top-tier technical support in a dynamic and fast-paced organization
• Familiarity with device management software (Jamf, Microsoft Intune, etc.)
• Experience supporting Google Workspace
• Exposure to Microsoft Azure services (e.g. Entra ID, Intune, VMs, etc.)
• Awareness of compliance frameworks such as SOC2, ISO 27001, UK Cyber Essentials
• Foundational networking knowledge (e.g. TCP/IP, firewalls, VPNs).

Benefits

• The culture of our team is built on mutual respect, where everyone's opinion is valued and heard.
• We prioritize flexibility and efficiency, always seeking smarter ways to work without compromising quality.
• Transparency is at the heart of how we operate, both within the team and with the business, as we focus on clearly communicating and addressing cyber risks.
• Our collaborative approach ensures that we not only mitigate these risks but also align our efforts with business goals to protect and drive success.