German, Italian or French speaking VIP Account Manager (Swiss Market) - Remote

Overview

Our client, an international player within the online entertainment sector is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market.

In Short

• Develop and maintain strong, personalized relationships with high-value players.
• Serve as the main point of contact for VIP players.
• Provide customized support to VIP players.
• Gain an in-depth understanding of VIP player preferences.
• Continuously monitor and analyze player activity.
• Collaborate with the marketing team for targeted campaigns.
• Stay up-to-date with product developments and promotions.
• Handle VIP player complaints and disputes.
• Provide regular reporting on VIP player performance.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• Demonstrated expertise in the iGaming industry.
• Profound understanding of the iGaming market.
• Outstanding communication and interpersonal skills.
• Bilingual or native level of Swiss German.
• Customer-centric mindset.
• Strong analytical capabilities.
• Proficiency in CRM tools.
• Ability to work independently and as part of a team.
• Flexibility in working hours.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic industry.
• Engagement with high-value players.
• Potential for career growth.