Remote Otter LogoRemoteOtter

Customer Experience Specialist - Remote

Posted 31 weeks ago
Customer Service
Full Time
Worldwide

Overview

We are looking for personable and detail-oriented candidates for potential Customer Experience Specialist positions. This role may involve managing inbound calls, responding to customer inquiries via email, chat, or phone, and providing exceptional support to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong customer service ethic, and the ability to resolve issues efficiently.

In Short

  • Handle incoming customer inquiries and support requests.
  • Provide accurate and timely information to customers.
  • Resolve customer issues and escalate when necessary.
  • Maintain records of customer interactions in the CRM system.

Requirements

  • Excellent communication skills.
  • Strong customer service ethic.
  • Ability to resolve issues efficiently.

Benefits

  • Opportunity to work remotely.
  • Engaging work environment.
  • Supportive team culture.
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Trident

Trident is a dynamic company seeking organized and proactive individuals for Virtual Assistant roles. The company focuses on providing comprehensive administrative support to busy professionals, ensuring smooth daily operations through effective communication and task management. With an emphasis on technology and independence, Trident values candidates who are detail-oriented and possess strong organizational skills. The company offers a supportive work environment with benefits that include paid holidays and the opportunity to accrue paid time off.

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