Senior Site Reliability Engineer (SRE), Product Quality - Remote

Overview

As a Senior Site Reliability Engineer (SRE) at Trengo, you will play a crucial role in ensuring the reliability and performance of our AI-powered customer engagement platform. This position focuses on product quality and involves transforming our core platform into a modern, event-driven system.

In Short

• Own product reliability end-to-end by identifying and resolving performance issues.
• Define and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
• Enhance monitoring, logging, and tracing capabilities for system health.
• Design self-healing systems to improve platform resilience.
• Improve CI/CD pipelines for faster and safer code deployment.
• Guide architectural evolution from a monolithic to a modular system.
• Set standards for building scalable and reliable services.

Requirements

• 5+ years of experience in Site Reliability Engineering or related fields.
• Strong product-oriented mindset with a focus on customer experience.
• Proficiency in software engineering and automation.
• Experience with cloud platforms, especially AWS.
• Desire to evolve monolithic applications into modular systems.
• Excellent communication skills for effective teamwork.

Benefits

• High-impact work that directly affects company success.
• Ownership and autonomy in your role.
• A culture that fosters innovation and experimentation.
• Career growth opportunities with education budget support.
• Flexible work hours and hybrid work model.