Specialist, Systems and Procedures - Remote

Overview

The role involves utilizing expertise in operations to improve, develop, and implement best practices within teams by optimizing system usage.

In Short

• Coordinate and execute the continuous improvement plan while adhering to deadlines.
• Evaluate, analyze, and document procedures to enhance existing processes or design new ones for the Engineering and Technical Data departments.
• Support and liaise with other departments on interrelated procedures, ensuring process standardization.
• Actively participate in data correction within the system.
• Evaluate, document, and initiate necessary configuration changes in systems.
• Conduct and document comprehensive user testing during system changes or new versions.
• Foster a culture of continuous improvement within teams.
• Assist in developing user training materials.
• Provide on-the-job training in collaboration with the Training department.
• Monitor KPIs and data quality.

Requirements

• College diploma or equivalent.
• 5 to 7 years of experience in technical operations within an airline, preferably in Engineering/Technical Data departments.
• Experience or certification in continuous improvement is an asset.
• Excellent knowledge of AMOS software or equivalent.
• Familiarity with Flydocs or equivalent.
• Strong knowledge of the MS Office Suite (Word, PowerPoint, Teams, Project, Visio), especially Excel (intermediate level).
• Bilingual (English, French), both oral and written.
• Initiative, adaptability, and strong problem-solving skills.
• Communication and teaching skills.
• Ability to work in a team.

Benefits

• Travel privileges from the start of employment.
• Opportunity to work in modern and inspiring work environments.