Customer Service Representative - 2nd Shift - Remote

Overview

Tramec, LLC is currently looking to add a 2nd shift CSR to our team lineup!

In Short

• Serve as a primary point of contact between customers and the company.
• Process purchase orders and address customer inquiries.
• Provide timely, accurate information related to orders, billing, and account support.
• Work hours are 11:30 AM – 8:00 PM EST.
• Handle incoming customer calls and email correspondence.
• Document all customer interactions for follow-up.
• Enter and manage data within the ERP system (Epicor).
• Monitor order status and communicate updates to customers.
• Maintain organized records of correspondence and purchase orders.
• Flexibility to work varying shifts, overtime, and weekends as needed.

Requirements

• High school diploma or GED.
• Minimum of 1 year of customer service experience.
• Experience with ERP/MRP systems (Epicor preferred).
• Proficiency in Microsoft Office (Teams, Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Basic math skills for calculations and data accuracy.
• Ability to work independently and collaboratively.
• Strong communication skills.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Company-paid life insurance and matched 401(k).
• Paid vacation and 10 paid holidays.
• On-demand pay options.
• Bonuses for perfect attendance and employee referrals.
• Tuition reimbursement and training opportunities.