Customer Experience Specialist - Remote

Posted 8 weeks ago

Customer Service

Full Time

USA

Overview

We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Specialist with specialized knowledge in skincare products. In this role, you will play a pivotal role in providing exceptional customer support, offering expert skincare advice, and contributing to data-driven improvements in our customer experience.

In Short

Respond promptly and professionally to customer inquiries through various channels.
Address and resolve general CX issues, order inquiries, and shipping-related questions.
Handle a high volume of tickets, managing 100+ customer inquiries daily.
Document and analyze customer interactions using CRM systems.
Partner with product development for personalized recommendations.
Collaborate with teams to share valuable customer insights.
Utilize analytical skills to identify patterns and recurring issues.
Proactively address customer concerns with creative solutions.
Educate customers on proper skincare product usage.

Requirements

Minimum of 2 years of experience in customer experience.
A genuine passion for exceeding customer expectations.
Strong problem-solving skills and ability to work independently.
Excellent verbal and written communication skills.
Proficiency with customer support tools and CRM platforms.
Experience with Google Sheets for data analysis.

Benefits

Opportunity to work in a dynamic startup environment.
Engaging and supportive team culture.
Flexible working hours.
Professional development opportunities.

Topicals

Topicals is a dynamic skincare company dedicated to enhancing customer experiences through exceptional support and expert advice. With a focus on customer satisfaction, Topicals seeks to empower individuals with knowledge about skincare products while fostering a collaborative environment. The company values emotional intelligence and empathy, aiming to exceed customer expectations and continuously improve its offerings based on valuable insights and data analysis. As a startup, Topicals thrives on innovation and a passion for skincare, making it an exciting place for those who are enthusiastic about beauty and customer engagement.

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