Customer Support Specialist - Payment Processing (Remote- US Based)

Overview

The Customer Support Specialist will assist customers with payment processing inquiries, providing support via phone, email, and Zendesk. This role requires strong problem-solving skills and a commitment to customer satisfaction.

In Short

• Provide timely assistance on payment-related requests.
• Prioritize and investigate customer inquiries.
• Log incidents in Zendesk and provide updates.
• Educate customers on best practices.
• Contribute to knowledge base articles.
• Meet customer satisfaction goals.
• Work independently or in small teams.
• Handle sensitive information responsibly.
• Experience with Zendesk is preferred.
• Recognize signs of fraudulent activity.

Requirements

• Associate degree or equivalent experience in software support.
• Basic understanding of web technologies and Microsoft Office.
• Exceptional customer care skills.
• Strong written and verbal communication skills.
• Analytic and problem-solving skills.
• Detail-oriented with excellent organizational skills.
• Ability to multi-task in a fast-paced environment.
• Self-motivated and able to work independently.
• Experience with payment processors is a plus.
• Familiarity with fraud prevention is a plus.

Benefits

• Medical, dental, and vision insurance options.
• 100% Employer paid short/long term disability.
• 401(k) option with 100% company match.
• Flexible paid personal/vacation time.
• 10 sick days annually.
• 10 company paid holidays.
• 6 weeks paid parental leave.
• Employee Assistance Program.
• Wellness Benefits & Engagement Platform.
• Pet Insurance.