Director of Content and Communications Fan Support - Remote

Overview

The Director of Content and Communications Fan Support will lead the strategy for fan support content, ensuring engaging and effective communication with fans.

In Short

• Lead the creation and implementation of a content strategy.
• Manage fan-facing communications across various platforms.
• Establish content governance processes for consistency and accuracy.
• Drive initiatives to enhance self-service capabilities for fans.
• Use data-driven insights to improve content effectiveness.
• Collaborate with internal teams for aligned content strategies.
• Inspire and manage a high-performing team.
• Analyze and report on content performance metrics.
• Foster an inclusive work culture within the team.
• Support Ticketmaster's vision of connecting fans to live events.

Requirements

• 10+ years in content creation or customer service writing.
• Proven leadership experience managing teams.
• Strong analytical skills for data-driven decision making.
• Exceptional writing and editing abilities.
• Experience in cross-functional collaboration.
• Ability to manage multiple projects in a fast-paced environment.
• Experience in team development and motivation.
• Proactive and organized approach to work.

Benefits

• Generous vacation and healthcare benefits.
• Retirement benefits and student loan repayment assistance.
• Tuition reimbursement programs.
• Paid caregiver leave for new parents.
• Access to free live events through employee ticketing.
• Support for professional and personal development.
• Inclusive work environment promoting diversity.
• Recognition as a Great Place to Work.