Trust and Safety Incident Operations Specialist - Remote

Overview

As a Trust and Safety Incident Operations Specialist at Thumbtack, you will play a crucial role in ensuring a safe and high-quality experience for users by addressing urgent and complex issues while safeguarding the brand.

In Short

• Manage trust and safety incidents via phone and email.
• Identify trends and common issues faced by users.
• Demonstrate high initiative and accountability.
• Oversee payment and distribution of guarantees.
• Assist in executing organizational objectives.
• Build interdepartmental relationships.
• Make independent decisions while knowing when to seek guidance.

Requirements

• Experience in customer support or case management.
• Strong written and verbal communication skills.
• Exceptional problem-solving abilities.
• Strong collaboration skills and adaptability.
• Resilience and a sense of urgency.

Benefits

• Diversity and equal opportunity workplace.
• Support for individuals with disabilities.
• Flexible working environment.
• Opportunities for personal and professional growth.
• Competitive salary and benefits package.