Senior Manager, Program Management Office (Service Operations) - Remote

Overview

As a Senior Manager in the Program Management Office for Service Operations, you will play a crucial role in connecting frontline teams with strategic initiatives, ensuring operational excellence and effective service delivery.

In Short

• Lead the intake and prioritization process for service operations initiatives.
• Own flagship programs and manage cross-functional teams.
• Design governance structures for portfolio visibility.
• Mentor and develop program managers across regions.
• Facilitate cross-team coordination and communication.
• Drive continuous improvement using metrics and data analysis.
• Manage change effectively through training and communication.

Requirements

• 10+ years in program/project management, especially in service operations.
• 5+ years of leadership experience across time zones.
• Proven track record of managing multi-departmental initiatives.
• Experience with governance and operational KPIs.
• Strong data-driven decision-making skills.
• Ability to work cross-functionally with various teams.
• Familiarity with program management tools like Jira.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity to make a significant impact on service delivery.
• Collaborate with talented professionals across the globe.
• Flexible work arrangements.
• Comprehensive benefits package.