Customer Support Specialist - Remote

Overview

This role focuses on delivering exceptional customer service and support for users of Piktochart, a graphic design platform. The position involves engaging with customers, analyzing feedback, and collaborating with the product team to enhance user experience.

In Short

• Provide top-tier support via email, live chat, and phone/video calls.
• Manage and assist 60+ customers per day.
• Maintain quick response times and efficient issue resolution.
• Guide users through onboarding of the platform.
• Identify customer needs and research solutions.
• Gather and analyze customer feedback for product improvement.
• Document troubleshooting steps for developers.
• Ensure effective communication of resolved issues to customers.

Requirements

• 1-3 years of experience in Media/Tech supporting SaaS applications.
• Fluent in English with excellent communication skills.
• Proactive and able to work independently.
• Strong problem-solving skills.
• Quick learner with an empathetic approach.
• Able to collaborate effectively in a team environment.

Benefits

• Collaborative and innovative work environment.
• Opportunities for personal and professional growth.
• Regular knowledge-sharing sessions.