Aesthetics Patient Support Representative - Remote

Overview

In this role, you’ll respond to customer inquiries via email, phone, SMS, and support tickets, ensuring timely and effective communication. We're looking for someone who is tech-savvy, empathetic, and highly organized—someone who ensures patients feel supported and valued every step of the way.

In Short

• Part-Time - 30 hours per week
• Fully Remote
• Respond to customer inquiries professionally and empathetically
• Schedule appointments and communicate with patients
• Troubleshoot and resolve customer concerns
• Monitor and manage support tickets
• Develop product knowledge to assist customers
• Document customer feedback for improvements
• Collaborate with teammates for a seamless experience
• Contribute to customer satisfaction improvement

Requirements

• Prior customer service experience
• Excellent written and verbal communication
• Tech-savvy with CRM systems and ticketing tools
• Strong problem-solving skills
• Highly organized with time management skills
• Team-oriented with a collaborative mindset
• Genuine care for helping people
• Preferred experience in medical aesthetics or healthcare

Benefits

• Flexible work hours
• Remote work opportunity
• Competitive pay
• Supportive team environment
• Opportunities for professional growth