S2F Student Assistant 2 - Remote

Overview

The S2F Student Assistant 2 position at The Ohio State University involves providing customer service and technical support in a 24-hour call center environment.

In Short

• Provides telephone and email customer service.
• Coordinates communication of technology and facility service requests.
• First-line identification, analysis, routing, and resolution of issues.
• Monitors and communicates facility control and alarm issues.
• Troubleshoots basic IT, password, and networking issues.
• Conducts follow-up communication with customers.
• Participates in training and meetings as needed.
• Assists with shadowing and training of new employees.
• Works a minimum of 12 hours a week, including nights and weekends.
• Entry-level role with necessary training provided.

Requirements

• Excellent verbal and written communication skills.
• Ability to display a professional and courteous manner.
• Willingness to participate in continuous improvement efforts.
• Must complete a background check.

Benefits

• Remote work options and flexible scheduling.
• Comprehensive benefits packages for eligible employees.
• Tuition assistance for employees and dependents.