Delivery Director - Remote

Overview

The Delivery Director will lead client service delivery best practices, ensuring an experience that delights clients while achieving Global Client Services KPIs.

In Short

• Drive client service delivery best practices across teams.
• Shape and enable client programs and delivery methodologies.
• Mentor and develop the delivery team.
• Manage commercial and financial aspects of projects.
• Lead operational portfolio leadership and planning.
• Contribute to new business and bid management efforts.
• Ensure roles meet utilization targets.
• Support team with research and partner finding.
• Maintain consistency and adaptability across clients.
• Drive continuous improvement in delivery processes.

Requirements

• Proven experience in client service delivery and account management.
• Strong leadership and mentorship skills.
• Ability to manage complex projects independently.
• Excellent financial and commercial acumen.
• Strong communication and interpersonal skills.
• Experience in operational leadership and planning.
• Ability to shape and enable delivery strategies.
• Experience with new business development processes.
• Strong analytical and problem-solving skills.
• Ability to drive continuous improvement across teams.

Benefits

• Opportunity to work with leading B2B clients.
• Collaborative and innovative work environment.
• Career development and growth opportunities.
• Competitive salary and benefits package.
• Access to training and mentorship programs.
• Dynamic and supportive team culture.
• Flexible working arrangements.
• Participation in high-impact projects.
• Recognition for achievements and contributions.
• Opportunity to shape the future of client delivery.