Case Coordinator - Remote

Overview

The Case Coordinator plays a critical role in managing the end-to-end referral process for medical and mental health evaluations. This position ensures timely scheduling, communication, and coordination between clients, examinees, and experts. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment, delivering excellent customer service and seamless case management.

In Short

• Manage all aspects of the referral process, including pre-referrals, case setup, and scheduling evaluations
• Submit estimates for services and secure client approval to proceed
• Communicate consistently with clients, examinees, and experts to ensure smooth case flow
• Provide all necessary documentation to evaluating experts and ensure timely delivery of reports to clients
• Use internal systems for telehealth, record management, and case tracking
• Handle incoming calls from clients, experts, and internal team members
• Serve as backup for other Case Coordinators when needed
• Support other administrative and departmental projects as assigned

Requirements

• Education/Experience: Bachelor’s degree or 3+ years of relevant experience in case coordination, customer service, or healthcare-related scheduling
• Technical Skills: Proficiency in Microsoft Word, Excel, Outlook, and PDF applications; ability to learn and navigate case management systems
• Communication & Organization: Strong written and verbal communication skills with the ability to multitask, prioritize, and work independently in a fast-paced environment
• Preferred Experience: Background in disability or employer services industry, and experience scheduling medical or mental health evaluations

Benefits

• Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being.
• Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance.
• Retirement: A 401k plan with employer matching for a secure financial future.
• Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage.
• Tuition Assistance and Student Loan Repayment Assistance: Benefit from IMA’s tax free tuition reimbursement and tax-free student loan repayment assistance program to fuel your ongoing educational journey and to help you pay for the degree you already have!
• Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families.