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Customer Service Specialist - Future Trainee Solicitor - Remote

Posted 7 weeks ago
Customer Service
Internship
Worldwide

Overview

The Corporate Law Academy is seeking a future trainee solicitor to enhance customer service and support for its community of legal professionals.

In Short

  • Join the largest forum in the legal profession.
  • Work as a customer service specialist.
  • Flexible internship duration, ideally over six months.
  • Focus on fast response times and empathetic service.
  • Proactively manage customer feedback and service improvements.
  • Oversee support inbox with a goal of 'inbox zero'.
  • Develop FAQs and knowledge bases to streamline inquiries.
  • Conduct regular check-ins with members to boost retention.
  • Monitor key support metrics for performance insights.

Requirements

  • Strong communication skills.
  • Empathetic approach to customer service.
  • Proactive problem-solving abilities.
  • Commercial mindset regarding client retention.
  • Ability to develop and implement feedback systems.

Benefits

  • Gain experience in a supportive community.
  • Opportunity to influence customer service processes.
  • Flexible working hours.

T.C.L.A

The Corporate Law Academy

The Corporate Law Academy (TCLA) is the largest forum in the legal profession, dedicated to bridging the gap between theoretical knowledge and practical skills required in the legal world. Founded by Jaysen, TCLA aims to provide a supportive community for students and graduates, offering training that enhances essential skills such as clear writing, speaking, and financial understanding. With over 60,000 monthly active users and a vibrant forum generating more than 2,000 posts weekly, TCLA fosters collaboration and support among its members, making the challenging legal journey more manageable.

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